Christopher Farnath
Business & Economics
Christopher A. Farnath is a recognised authority on customer-focused leadership, with over 25 years of experience transforming customer experience across global SaaS and technology services organisations. He has held Executive and Board roles in multiple industry sectors, including Chief Customer Officer and Non-Executive Director, where he consistently delivered record-breaking outcomes: renewal rates exceeding 99%, multimillion-pound retention wins, and world-class improvements in customer engagement. In recent years, Christopher has become a leading voice in leadership development. He creates and delivers Customer-Focused Leadership training that equips executives with the tools to embed a customer-first culture at scale. His frameworks have guided leaders through high-stakes transformations, from crisis recovery to sustainable cultural change in global operations. Christopher is also the author of Champion Hires: The Art of Spectacular Recruitment, as well as a sought-after speaker, podcaster, and trusted coach and mentor to senior professionals worldwide. Through his consultancy, Service Instinct, and his teaching with international leadership academies, he continues to raise leadership standards, strengthen trust, and help organisations deliver customer experiences that truly stand out.